Dale Carnegie has always remained a classic in my life. His notions of connecting with people have become staples in my daily interactions. My stay at The Fairmont Dallas this August embodied what it means to connect with others.
If, as according to Dale Carnegie, a person’s name is truly the sweetest sound in any language, then The Fairmont Dallas was the sweetest of all my time spent in Dallas. Having signed up for The Fairmont’s Presidential Club just a few days prior to traveling to Dallas, I was instantly greeted upon arrival with my name. From bellboys to desk staff, my name was used as if I was a longtime guest of the hotel. Further, my preferences in room and amenities were matched at no extra cost and with just a few minutes of my time spent filling out my profile on the Presidential Club website. I would highly recommend anyone considering a stay at a Fairmont hotel to take five minutes to sign-up and complete your profile.
Bigger. Bolder. Better. These seem to be the constant themes surrounding travel to Dallas. Call it my roots, but I grew up on the premise that Dallas is the ‘work hard, stay humble’ type. Was The Fairmont Dallas big, bold, and better than most of the hotels I had frequented? Of course. Yet, what made the experience of staying at the hotel memorable were its hardworking staff and their ability to keep the focus on you, the guest.
I remember one particularly beautiful, cool Texas morning in which I had decided to venture out to the pool terrace for a mini adventure. Before I rounded the corner for the pool, I was greeted by the stunning rooftop garden that services the hotel’s restaurants with locally-sourced produce, herbs, and honey. If you consider that The Fairmont Dallas is right in the heart of Downtown Dallas and here on this terrace was a fully functioning garden for their restaurant needs, the success of this is beyond impressive and quite simply a beauty to see in the morning light.
Coming back from the pool later that day, I ran into the gardener watering the plants in the heat of the Texas August sun. I proceeded to compliment her on the garden. She could have simply thanked me and continued with her work. Instead, we began to engage in an authentic conversation and she directed my comment back into her delight at creating a place that guest can enjoy.
Even later, as I found myself enjoying the pool, this time taking in as much Texas sun as I could get, the pool attendant wasted no time in providing me with a pitcher of ice cold water and some nuts to munch on. He was both personal and attentive even before my own mind had wandered into thoughts for some poolside snacks. It was exactly what I needed after a day of traveling to get back home and the mixture of weather and environment put my mind at ease. Of which, the little notecard left for me during the previous evening’s turndown service featuring the next day’s weather forecast helped me carve out just the right type of ‘me’ time.
In today’s service industry, so much has been compromised for efficiency and allure. Businesses have moved further away from the personal nature that draws in and engages the human experience. I travel, even home, to connect with others and build stronger relationships. Sure, there’s certain comforts or amenities that I would gladly pay for, but nothing goes further than a genuine commitment to engage with me at the most basic and personal level. We as guests want to be treated, but not put so high on a pedestal that we are unreachable to those around us. I love that at the heart of this gorgeous hotel was the desire to get to know me the person and then to incorporate me into the various experiences that make up The Fairmont Dallas.
Being my first stop in the States since moving and traveling abroad, The Fairmont Dallas’ keen sense of personalization let me know I was home, if my home was a beautiful contemporary oasis in the middle of all the Texas glamour.
Oh, and seriously order the homemade chocolate chip cookies! You can thank me, personally.
Have you stayed at The Fairmont Dallas recently?
Christian partnered with The Fairmont Dallas in August 2015. However, all opinions are genuinely the reflection of her experience. To learn more about The Fairmont Dallas, check out their Facebook or post your own Fairmont experience using Instagram @FairmontDallas#FairmontDallas #FairmontMoments.